Customer Testimonials
I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.
I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know!
I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!
They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.
Very clean and professional dealership. I called ahead to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience.
Daniel asked the right questions and understood what type of vehicle I was looking for and didn't try to force the sail he actually made it easy.
I was relocating for work and haven’t had a car in a decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership!
Carlos did an amazing job. I love our new CX-30. He took the time to make sure we knew everything about Mazda and the CX-30. It is a real fun car.
Matt and Carlos were amazing! My wife and I knew the Cx-5 was the perfect car for us and the way Matt handled the transaction was soo straightforward, simple and painless. Got a great price, Carlos came by with the car and paper work to our house and we could not be happier with the process. I suspect Carlos knows more about these cars than the guys (robots?) that built it! The home delivery is the new way to buy a car and I would'nt do it any other way, and I would not buy a car from anyone ...
I put off car shopping for over a year because I was convinced it would be a horrible experience with pushy sales people and little actually test driving. Brown's Chantilly Mazda was the complete opposite! My first impression at Brown's Mazda was with John Gutierrez, Sales Manager, who was immediately very encouraging of getting in and driving cars. He asked what I was looking for and put me in the closest vehicle they had. He was so relaxed and kind and accommodating that I then actually wanted to stay and talk more about the cars. John introduced me ...
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
I purchased a 2015 Mazda6, iTouring, Automatic from Brown’s Chantilly Mazda on 30 December 2014. BOTTOM LINE: This was simply the BEST car buying experience I have ever had in 20 years of buying cars. Brown’s Chantilly Mazda also offered the lowest prices within 100 miles of the National Capital Region based on my research (see details below). More importantly, they were professional and did not try to pressure me into buying something I did not want. They answered all my questions promptly and provided me with the information I asked to be able to make the best choice for me, both for ...
Initially we were leaning towards purchasing a Honda CRV but after extensively researching the CX-5 & viewing Brown's website we visited the dealership on New Years Day to look the CX-5 over in comparison. Upon arriving we signed in to meet with a sales rep and while waiting we looked over a CX-5 inside the showroom. We found the showroom comfortable, well laid out and all the vehicles very accessible. After a short wait Jeff James came up and introduced himself to us and we began discussing the CX-5. It is a pleasure to state for the record that ...
I want to put in a good word for Brown's Mazda and especially Matt May, our sales associate. We purchased our Mazda 5 back in early September, on a day that we really weren't thinking of purchasing a new car. We'd thought we'd buy a used Mazda 5, but came away persuaded that the financials and the long term strategy of a new car made more sense. We ended up discussing the purchase with Matt May for a very long time, and walked out with a new Mazda 5. We were very happy with the price, and the service. ...
Wonderful Experience!! Never thought I would be writing a great review after a horrible experience at Tyson's Madza dealership. My experience at Chantilly was exceptional because of Charlie Yerkes. Charlie is an extraordinary sales person. He impressed me not only with his amazing professional attitude, his knowledge, but his initiative to go above and beyond what is expected. He made every effort to make sure I did not have another bad experience. He made sure that I not only got what I wanted, which was the Mazda6, but he kept me informed every step of the way as to ...
I had been searching for a car and our son had recommended a mazda so we looked for dealers in Northern Virgina. We had gone to a couple of other dealers before we went to Chantilly Mazda but all the other dealers wanted was to sell us a car.. they werent interested in what we wanted and then we found Chantilly Madza . On our first trip we met Travis Larkins who is probably THE most upfront honest helpful friendly car sales man I have ever met. He made the whole car buying experience so easy. He showed us the car ...
Our salesman, Eddie Willits, was knowledgeable and friendly, and not pushy at all. Pricing was very competitive, and negotiations were honest. Tony Oman in the Financing offfice was very professional and personable. Overall an excellent experience, and I would recommend Brown's Chantilly Mazda unreservedly.
I had a month left on my lease of old Mazda 3 and intended to purchase it, however after talking to Jeff and Carlos - I instead drove away with a new 2013 Mazda 3... They worked with me on the mileage I had gone over on the previous lease, noted a returning customer credit, upped my miles per year on the new lease so I won't go over like I had before - and ended up saving me money. The service was outstanding, including the fact that the make/model/features I wanted were on a car on another lot - ...
I went to Brown's after the DC auto show looking at the new CX-5. After meeting Matt and talking about the car we were sold. I got pricing from another dealer that was cheaper then what Brown's quote but they still were able to bet the price and get me the car I wanted. When it came time to do all the paper work it was a little slow due to the ammount of customers buying that weekend but the went and bought pizza for everyone and stayed well past closing time to make sure all the customers ...
I was in a bad situation. My old car needed a lot of work done, and I just wanted another car for transportation. I was already preapproved through my credit union for a loan, and E.J was able to get me a better rate. I was shocked, surprised and happy that the loan was not a concern for me. In addition, I had talked to Anthony before I had even arrived and he was friendly and accomodating of my concerns and needs. I was given a fair value for my trade in and bought another Mazda. I can honestly ...
The experience was transparent and up front. Our daughter was on a budget and her experience in her first lease was great. Everyone was friendly and helpful. They explained the programs features of the vehicle and included all charges broken out so they were visible in the lease. We completed the transaction and took delivery in about 2 hours start to finish including a test drive. The selection was good and there was zero deception.
I was contacted Chantilly Mazda over the web. I promptly got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with Mazda3 I wanted and the price Matt talked about. It was the easiest car buying experience I have ever done. Well Done Matt and Carlos.
The whole experience was enjoyable. Richard, the sales associate, was very knowledgeable. He was attentive without being overbearing. It was a pleasure to work with him and definitely recommend the dealership to others
I thought Joon Ko was very friendly, polite and made me feel comfortable in a place where I normally wouldn't. My husband and I have always had excellent customer service since the day we drove my new Mazda of the lot.
I came in without a appointment and they took me right away and had my 7,500 mile service done in no time. AND the Price was only $29.99. Way less than I expected from a dealership. Allen and his team were very easy to work with. I will definetly return. TW
They were very friendly and attentive and completed the work in a timely manner. They were able to get me in the same day I called. Stan even went above and beyond to have someone from the Fairfax location come out and give me an estimate on the body work that I need to have done.
Mr.Groft is by far the best service person I have ever dealt with.Before I could get out of my car he was there to discuss my concerns and write the car up. I was only there for an oil change and state inspection but was treated like i was spending 1000's Mr. Groft told me my veh would be ready in 1 hour and much to my surprise 55 min later I was driving away completly satisfied. Thank you so much for your prompt service and great cust service I will deal with you and nobody else.
Went in for 15,000 mi maintenance and state inspection. Prompt attention, concise and thorough explanation of what would be done, pleasant environment while waiting for service. This is not my first trip back for routine work, and I have always been treated with respect and courtesy by whatever service person was behind the desk.
For the over all of this place: I have my oil change and 10000 mile maintenance services done in this location. I feel this place is good. I like the design of waiting area for customers, though they need to replace the broken parts of PS2 controllor. They provide nice place for watching Digital TV, coffee, PS2 gaming, tables if you need to do personal things, and area for childrens to play and watch videos. I normally go there in the morning or in the afternoon, not many people are around, so I do not really get to waite too long. ...