Customer Testimonials

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Google Jun 11, 2024

We had a fantastic experience with Josh this weekend. He made a fairly tedious task into an enjoyable one. He is knowledgeable, helpful and very funny. We would definitely suggest him and Safford Brown Mazda Chantilly to anyone who is looking to purchase a car!

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Google Jun 5, 2024

Bought a car from here back in December 2023. Our sales guy, Tyler H., (Wears glasses, give this guy a raise!!) was incredible. Had my fair share of encounters with salesmen in dealerships and they tend to completely ignore everything we say and just spout out their sales talk to sell. Tyler literally is the opposite of the stereotype. He is knowledgable, respectful, patient, invaluable and isn't at all pushy just for the sale. The guy truly knows the cars, and wants to assist with getting you what you need. 10/10 would recommend him to my friends and family. And nice ...

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Google Jun 3, 2024

I recently had the opportunity to purchase a vehicle from Tyler H. at Mazda Chantilly. Tyler went above and beyond to ensure that I felt comfortable throughout the car buying process. He showed my wife and I all features associated with the vehicle, allowed for several test drives (e.g., on highway vs. local roads) to assuage concerns. He provided great service and went above and beyond to provide an excellent customer experience. I would highly recommend working with Tyler H. during your visit to Mazda Chantilly.

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Google May 25, 2024

I recently bought my Mercedes GLA from here. I am extremely satisfied with my purchase and grateful for the outstanding service provided by Carlos. He went above and beyond to ensure that I had smooth buying experience. His positivity was contagious, making the entire process enjoyable. Thank you Carlos!

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Google May 20, 2024

Being a single female, it can be intimidating purchasing a vehicle but I felt very comfortable at this dealership. Daniel gave me so many options to look at, provided me with all the information I needed about the cars upfront, was very helpful and made me feel at ease. He knew the first time I visited the dealership I was at the beginning of my car purchasing journey so he wasn't pressury at all. He just wanted to get me all the information to allow me to make the most informed decision I could. He followed up appropriately and ...

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Google May 20, 2024

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Google May 15, 2024

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Google May 15, 2024

Just bought my dream car from here & Carlos Bonds made it possible! I highly recommend this dealership and will be back for my next vehicle! Ask for Carlos!

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Google May 8, 2024

I recently purchased a Mazda CX-5 from Safford Brown Mazda Chantilly. I am very excited about my new car and glad I chose this Mazda dealership. The process was straightforward and efficient. Hewa was a fantastic resource and incredibly patient with my many questions. If he was not sure of an answer, he quickly found someone who was able to provide the information. Hewa encouraged me to test drive multiple versions of the CX-5 in order to ensure I was getting the car I wanted. The entire process did not take long and I was constantly updated as to what ...

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Google May 4, 2024

I had a great experience buying a CX-5 here. Hewa helped me locate a somewhat rare trim and explained the various capabilities of the car. I had done a lot of research and still learned a bit from the test drive. It was not rushed at all. The negotiation process was straightforward/efficient and I felt as though I got a fair deal. The car had just arrived off of the truck and the team was able to get the necessary pre-delivery inspection and cleaning done in the same day. This saved me several extra trips which I was grateful ...

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Google Apr 30, 2024

Great experience getting an oil change and carwash

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Google Apr 7, 2024

We had to buy a car because our only car was hit and totaled. It was a crazy stressful experience but Safford Brown Mazda made it a lot easier. We walked in on Friday probably 30 minutes before closing and were welcomed by Tyler Standifur. He was very kind and offered water or coffee upon entrance. He was new at the time (only a week, but he’s already made his first sale!) so we also sat down with Matt May (the manager). Matt goes above and beyond with showing us the car — he gives anecdotes about his own experience without ...

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Google Mar 28, 2024

Exceptional friendly staff! This is our 2nd purchase in just over a year because of these awesome ppl. Starting with Alex (best sales person I've ever met), backed up by his awesome Sales Manager, Peter, and down to earth & humble GM, Matt. And I cannot say enough things about such a wonderful finance lady Golboo.

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Google Mar 23, 2024

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Google Feb 26, 2024

Had a great experience leasing a cx50 from Mazda Chantilly -- working with Alex in particular was fantastic. He certainly knows his cars and he was personable and easy work with. Everyone else at the dealership was great too!

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Google Feb 8, 2024

Just purchased our CX-9 from here and could not have had a better experience. Michael held the car for us while we traveled to the dealership, worked to help us with our trade in, and answered all our questions. Our financing officer was personal yet professional and went above and beyond to get us the most for our money and ensure we left very pleased. The other team members even made sure our kids could enjoy Disney+ on the lounge TV while they waited. We left with the car we have been wanting, a full day of gas, best warranties ...

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Google Feb 7, 2024

Awesome service department! Our car needed its torque converter replaced. It would take a week to get the part and do the work. During that time, my elderly father fell and broke his hip. My mother relies on him to transport her to chemotherapy. They live on the eastern shore. Add to it medical issues at the time with our daughter. We needed two cars. I called the manager and explained the situation. The car was made a priority, and we had it back early. This brought great relief to my parents and my wife. In addition, the car repair ...

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Google Jan 24, 2024

I came in here looking to buy a CX-50, and Kevin the sales rep went above and beyond to assist me. The entire staff was very accommodating as well and made my first solo car purchase a breeze. Highly recommend this location

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Google Jan 16, 2024

Arrived with my wife to look at some Mazda Cx-50 and Cx-90. We are current owners of a Mazda 3 and love the car so far and wanted a upgrade. We were approached by Nick who was very attentive and kind to answering all our questions and provided exceptional service. Although the inventory did not permit us from purchasing what we wanted. We left feeling very confident in the decision in car choice we will be getting. Thank you Nick! For giving us your time and providing a unforgettable experience once agaun at Mazda

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Google Dec 29, 2023

My husband and I ended up at Safford Brown Mazda after a person ran a light and hit my Honda CRV. We searched "best small to midsize 2024 suvs" before heading out, and the Mazda CX-50 inched out the Honda CRV for the first spot on one of the lists. I walked in thinking that this was just a stop on the way to the Honda dealership. (I've owned two now, and really love them.) We spoke briefly with Matt, the General Sales Mngr., and were kindly introduced to Michael A. He is sooo knowledgeable about their vehicles, ...

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Google Dec 12, 2023

Employees are friendly and helpful!

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Google Dec 11, 2023

From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus ...

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Google Dec 10, 2023

When shopping for a new car I consider dealer reviews/reputation as much as the price of the vehicle. Michael, Jeff, Samuel and Matt provided exceptional customer service, and exceeded my expectations. This was the easiest car buying experience I've ever had, by far. Very comfortable, no pressure environment. Thanks guys.

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Google Dec 5, 2023

Highly recommend this location and its entire team if you're in the market for a Mazda. Just purchased a Mazda Certified 2019 Mazda6 Signature, a phenomenal car with low mileage and documented service through this dealership since almost new. Simi Odugbose is an outstanding Sales Consultant, and was prompt, forthright, and quick to answer and accommodate any questions I had through the test drive and negotiation process. Had a great conversation with Matt May, the General Sales Manager, about their business practices and philosophy, and they follow through on them all. Listed prices are the same regardless of financed vs. ...

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Google Dec 2, 2023

Bought my CX5 here in 2016 and continue to come here for service. Great staff and always happy with quality of service from their technicians. I drive to this location instead of the Alexandria one bc service here is ALWAYS better. It's a hike from Annandale but worth it.

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Google Nov 27, 2023

Had a stellar experience at the Mazda dealership, thanks to Joshua. He was patient, knowledgeable, and never pushy. Post-sale, when my vehicle needed an update after the shop was closed, Joshua's commitment shone through. He arranged for a tech still on the property to facilitate the update promptly. Kudos to Joshua and the who Mazda team who worked with me for their exceptional service! I will be happy to do business here in the future.

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Google Nov 25, 2023

I bought my CX-5 in April 2023. Thank you, Mike, for your help! I chose a car, had a test drive, and got financing. I spent a few hours in the dealership and drove my new car home. I really appreciate everything the staff does here for the client. If you buy here, there is no need to go to DMV to register your car or get license plates. You get everything in the dealership! Also, I would like to say THANKS to the service team. It is a pleasure to work with you!

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Google Nov 18, 2023

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Google Nov 12, 2023

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Google Nov 3, 2023

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Google Nov 2, 2023

I recently purchased a new Mazda CX-90 PHEV from Carlos and Tyler. Carlos helped me build and order the vehicle, and he kept me updated throughout the 4 month wait. He did not even wait for me to reach out; he was excited for me and knew I would want to know about any progress being made ASAP. Upon delivery, Tyler went on a long test drive with me and spent over an hour going over all the details, specs, and options available and helping me configure it how I desired. His knowledge of the vehicle was very impressive considering it ...

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Google Oct 19, 2023

Excellent service!!!!

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Google Oct 3, 2023

My wife and I arrived at 9AM to test drive and purchase the 2024 CX50. We had done all our research so it was helpful for the SAFFORD Staff to help efficiently and with all their excellent experience. Tyler was very welcoming and understanding to our time restraint. Nick did an amazing job going through all the paperwork and financing as fast as humanly possible. By 9:20AM we were test driving the new car and by Noon we were done with all the financing and paperwork. At 12:30PM Tyler handed me the keys, installed our license plates and said, "thank ...

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Google Sep 30, 2023

I just picked up a brand new 2024 Mazda CX 5. Our sales representative Josh was amazing!!! He showed us all options and made sure we got exactly what we were looking for. The buying experience was great with no pressure at all. If you are ever looking to get a Mazda, look for Josh. He will take good care of you 🙂

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Google Sep 21, 2023

Had a wonderful experience here! Michael was a fantastic sales associate who made the buying experience fun and comfortable. He answered all of my questions and brought in his management to further explain the buying process. He went the extra mile and ensured a price match from another dealer. Big thanks to Michael for helping me find the perfect car!

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Google Sep 4, 2023

I just purchased a 24 CX-90 PHEV and was blown away by the quality, quietness, and feel this vehicle provides. Safford Brown Mazda was incredible to work with. ZERO pressure. Wonderful people. Very friendly people. Incredibly positive buying experience . I would not recommend anyone else. Carlos Bonds was my excellent sales rep and he worked wonders to find the right car. I have to say the entire dealership is incredible.

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Google Aug 28, 2023

Always have had a great experience at this location. Everyone is professional and polite. Communication has always been transparent and open. Clean and very open area to wait for your vehicle.

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Google Aug 28, 2023

I worked with Alex as our salesman and Jeff as our financial manager. Both were great in giving us all of the necessary details and not trying to oversell the car/other options. Alex was awesome working with me on buying my new Mazda Cx-5 and I am really happy to join the Mazda family!!! Highly recommend Safford Brown Mazda Chantilly

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Google Aug 13, 2023

Excellent service experience. Both service advisors are fantastic. Even the sales manager was helpful. Highly recommended dealer for MAZDA vehicles.

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Google Aug 12, 2023

Josh was incredibly helpful! Answered all of our questions and helped us figure out which car we wanted. I would recommend going to him if you want to interact with someone calm, knowledgeable, and very personable!

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Google Aug 11, 2023

Just picked up my new 2023 Mazda 3 Hatchback at Safford Brown Mazda in Chantilly, VA. This was our 2nd Mazda 3 at this dealership with sale representative, Carlos B. Carlos is fantastic to work with! He is friendly, knowledgeable about the product line, and client-focused! They are honest and don't play games. Before I drove off of the lot, Carlos hopped in the car with me to review all of the features of the car and helped me set up my driver preferences -- which I super appreciated! The car is beautiful inside and out, with a luxurious upscale feel. What ...

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Google Aug 9, 2023

Came here for VA safety inspection for my Mazda. Austin helped with the check in. He was friendly and helpful. He gave a time estimate for the work to be done and offered a car wash and vacuum free of charge. The car wash is supposedly a hand wash so convertibles are ok. Waiting area has a TV that was streaming Disney Plus. There is a coffee machine and free WiFi. Car was finished 30 min ahead of the estimate and I got out of there after a quick payment. I also saw they had a brochure for a video service ...

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Google Jul 20, 2023

Great experience here. I came in looking for a CE Mazda CX-5 and this dealer was able to provide me with that perfect car. Can't say enough good things about Michael and the rest of the team. He made it so easy and was extremely knowledgable about the vehicle. Finance manager Jeff was also a pleasure to work with. There was a simple mistake in the paperwork and I did not notice til after the fact. I called Jeff up and he was able to provide me with a new contract. No issues and I was in and out ...

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Google Jul 14, 2023

Test drove, and later purchased, a 2014 Honda Accord. Vehicle in amazing shape and customer service is excellent! Communication, effort, and treatment from Josh (product specialist) and especially Peter (manager) was over the top! By far the best service we ever have experienced. This dealership bent over backwards to help us, and we highly recommend!

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Google Jun 24, 2023

Great dealer! We went to see some options to buy a car, Michael greeted us immediately and started answering all our questions and concerns about our needs. They have good stock in the lot, and we checked a few of them, tried them, and helped us to make a decision. Something I really liked was that there was no pressure at all from the associate. He let us think about it. Left us alone for a few minutes, and after a good conversation, we left with a brand new car. Thank you, Michael. You made it so easy. Your financial ...

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Google Jun 8, 2023

These guys are great! Sam, John, Mike, Nick, Peter, and Jeff! I can’t thank you guys enough for your excellent customer service to help me buy my daughter a car for college!

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Google Jun 8, 2023

We had another great experience buying our second Mazda at this dealership. Kevin was courteous, responsive and quite helpful. Entire team up to management and financial departments were easy to work with and did their best to give us all the discounts they could. Matt was very genuine and we felt at ease working with him. We also had a very good experience with Jeff from finance. We sincerely highly recommend this dealership.

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DealerRater May 5, 2023

I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.

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Google Apr 30, 2023

I love coming here. Getting the maintenance package was the smartest thing I ever did. They make me feel like part of the Mazda family.

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Google Apr 26, 2023

Recently bought a CX-5 Carbon Edition here. The quality of service my family and I received from Nick (Product Specialist) and Tyler (Business Manager) is top notch! Nick was thorough and knowledgeable. He was able to help me decide as to which vehicle suited our needs. Tyler handled the finance side very well and we walked out happy with our package deal. We appreciate their patience in answering all of our questions and guiding us through the process. They were helpful and accommodating so our time there was both pleasant and stress-free. I highly recommend this dealership and to go ...

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Google Apr 26, 2023

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Google Apr 25, 2023

Very professional and helpful. Matt and John and amazing sales team . 👍👍

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Google Apr 7, 2023

Thank you Matt. Problem solved. At full satisfaction.

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Google Apr 4, 2023

I bought my first car and I can say I had the best experience. Carlos was very nice, knowledgeable, and patient. He help me to find a car that would fit my needs and budget. Just amazing. I would highly recommend to friends and family and will go back when I need to buy another car. The team was respectful and nice. Thank you Safford Brown's Chantilly Mazda! You guys are awesome.

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Google Apr 3, 2023

Highly recommend Allen in parts, very easy to work with. Thank you!

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Google Apr 1, 2023

Everyone is always so helpful and kind!

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Google Mar 12, 2023

They did a pre-purchase inspection on a used vehicle for me, and they were very thorough. My service advisor, Brittany, was professional, knowledgeable, patient, and helpful. They even provided an online video highlighting the issues in the car and provided a detailed quote for how much the needed repairs would cost. I was very happy with my experience both times I’ve talked with them.

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Google Mar 12, 2023

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Google Mar 7, 2023

Daniel and Matt were really helpful throughout the process of test driving and finalizing the car. They were very considerate about the time crunch I was under and helped have everything ready before I drove off with the car from the lot. I would highly recommend working with Stafford Brown Mazda dealership in Chantilly VA.

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Google Mar 1, 2023

We called to have a vehicle held for us (driving from about 1.5~ hours away). They are honorable and held it, and we really appreciate this because dealers before this sold the car while we were in route. Our sales, Mike, he was excitable, very thorough in explaining our used vehicle, and very personable with us and our 16 month old daughter. Compliments to him. Our finance, Jeff, he is a very kind gentleman. He was very considerate, made us feel right at home, and made sure we signed into a deal we felt confident with (considering the crazy market right now, ...

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Google Feb 27, 2023

I had an excellent experience with Brittany, who went above and beyond to accommodate our request for vehicle service on short notice. Despite feeling a bit intimidated by my height and other physical characteristics, Brittany provided exceptional customer service that exceeded our expectations. I would definitely consider utilizing their services again in the future. Thank you, Brittany, for your professionalism and dedication to customer satisfaction.

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Google Feb 26, 2023

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Google Feb 16, 2023

Very friendly staff. Easiest car purchase I've made thus far. Highly recommend.

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Google Feb 13, 2023

Carlos Bonds was awesome! Very knowledgable, and just an all around great guy. If you are looking for a car, seek him out.

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Google Feb 8, 2023

Great sales experience awesome great service. if your looking for the best of the best I think this is it. Knowledgeable and non-pressured it’s all about 3 things people are looking for product, presentation, and customer service. If I could give it a 6 star I would.

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Google Feb 5, 2023

Good customer service

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Google Jan 29, 2023

We are extremely grateful to have met Talon at Safford Brown Mazda, he was knowledgeable, friendly, and helpful. The dealership itself too is very straightforward with pricing and we never felt we were getting the run around. We have been looking to get a CX5 for a few months now. Out of the dealerships in the DMV area Safford Brown Mazda Chantilly prices beat all other Mazda dealers by $3K+, and the best part is we found this out in the online pricing and quoting system they have. We did not have to play any games in the dealership when ...

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Google Jan 26, 2023

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Google Jan 23, 2023

We had a good experience today at Mazda of Chantilly. Talon and Nick did an excellent job and were very professional and knowledgeable.

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Google Jan 22, 2023

Very good customer service.

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Google Jan 18, 2023

Michael Arevalo and Tyler Hovey did a wonderful job! They are incredible 🙂 I had a very pleasant experience and I love my new car. Thank you guys very much

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Google Jan 18, 2023

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Google Jan 12, 2023

Gabriel Santos provided fantastic service and was extremely knowledgable.

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Google Jan 7, 2023

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Google Dec 30, 2022

Consistently friendly and professional service. Very nice waiting area. Work is always completed in a timely fashion. It's a pleasure to have my vehicle serviced here...which is the same place I purchased my car!

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Google Dec 23, 2022

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Google Dec 22, 2022

Friendly service - direct and complete communication - good WiFi.

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Google Dec 22, 2022

I had a very pleasant overall service experience here. I needed my CX-5 to have my 50k mile service done before I travel for the holidays. I was running late to my appointment and notified them in advance. Natalie and Carlos were very kind and understanding when I arrived. Josh did an excellent job servicing my CX-5 and sent a video showing what was done and showing how everything is in good shape. I’m not too knowledgeable about car parts, so it’s always nice to be able to see and understand what’s being done. The waiting room ...

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Google Dec 22, 2022

Despite the long delivery wait due to global shipping and manufacturing delays, they made the purchasing/financing process as easy and quick as possible.

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Google Dec 15, 2022

Sales representative Talon Sanchez was extremely helpful, knowledgeable and patient to answer all of our questions. We will definitely contact him again in future car needs. Mr. Sanchez, you made our car buying experience very special and joyful. My wife loves her new CX-50 so much. What an amazing car! Also, Tyler, finance manager was extremely helpful and kind. It’s hard to find a honest and excellent customer caring dealership like Safford Brown Mazda Chantilly these days. Thank you guys so much! We bought it extremely happy!

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Google Dec 11, 2022

Exceptionally friendly and professional staff. Really made the car buying experience a lot more comfortable. Talon and Nick were great.

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Google Dec 7, 2022

Great buying experience!!!!

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Google Dec 6, 2022

Fantastic service, very helpful staff, works with customer to make sure that top rate service is provided in a timely way.

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Google Dec 6, 2022

Zahir is the best mechanic ever

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Google Dec 4, 2022

Great customer service. We got a great deal with no pressure. Thank you Jose ,John and the whole crew!

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Google Dec 2, 2022

My sales rep Michael was amazing.

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Google Dec 2, 2022

I was greeted immediately by the service writer and we discussed what was going on with my car. When the evaluation came back, he was very clear in describing what needed to be done. Everyone I met that day was professional and pleasant, and the environment is so comfortable that the time passes quickly. The place is spotlessly clean, and the people who work there really care about their customers. My car is running great now— I’m so happy to have a place I can rely on. I usually don’t have my car services at a dealership, but ...

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Google Dec 2, 2022

Pleasant environment. Everything was taken care of as promised.

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Google Nov 29, 2022

Just want to talk about my today's visit to Mazda. I was been assisted by Michael Arevalo, he just did the best job of what a salesman can do. He answered all my questions without any hesitations, even when I asked few questions multiple times. He guided me to what I need specifically. Any day, I recommend Michael. While I came out of the showroom, I had a very happy face thinking all about the car.

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Google Nov 24, 2022

Drive 35 mins to come to this dealer. Tomo in service was impeccable! From start to finish, he took care of me to the fullest. The dealer was able to take care of two problems I had that my other dealer couldn’t figure out. Huge shoutout to Tomo, and the entire Safford Browns Mazda service team! Thank you again!

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Google Nov 13, 2022

I 100% recommend Carlos Bonds and he is amazing! He is the best sales person I’ve met. He has very extensive knowledge on cars and he knows the differences between all the car models and trims. He is also super patient, transparent, authentic, and funny. When I need to buy a car, he is my go-to person. He always has answers to all my questions. He knows his stuff in and out and he even taught me how to maintenance a car and what to do when my car has issues. Very happy with Carlos and he makes the car ...

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Google Nov 11, 2022

Solid prices in and out the door. No issues getting a pre-purchase inspection, unlike a lot of the shady dealers in the area. Pretty stiff negotiations, but it's hard to get leeway when you come back with a full green checklist on the vehicle. Would recommend. John & Nick were great.

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Google Oct 23, 2022

Fantastic buying experience - Daniel was friendly, enthusiastic, and adept at his job. Jeff and the rest of the staff were great as well. The facility is beautiful, and I can't imagine the difficult process of buying a car being less stressful than it was today. Thank you guys!

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DealerRater Feb 18, 2022

I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know!

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DealerRater Jan 25, 2021

I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!

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DealerRater Nov 1, 2020

They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.

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DealerRater Oct 31, 2020

Very clean and professional dealership. I called ahead to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience.

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DealerRater Oct 27, 2020

Daniel asked the right questions and understood what type of vehicle I was looking for and didn't try to force the sail he actually made it easy.

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DealerRater Oct 22, 2020

I was relocating for work and haven’t had a car in a decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership!

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DealerRater Sep 12, 2020

Carlos did an amazing job. I love our new CX-30. He took the time to make sure we knew everything about Mazda and the CX-30. It is a real fun car.

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