Customer Testimonials

Had an amazing experience with Nick. He was a great salesman who was patient and explained everything. No high pressure sales. Wonderful experience. Would highly recommend Nick!

I had the best experience with Mazda Chantilly. Alex Frederickson made the car buying process easy and simple. I never realized how much advanced technology Mazda is equipped with. He was very knowledgeable about every single car I looked at. I could not recommend a car salesman enough. Please do yourself a favor and see Alex for the best experience. Mr. Frederickson converted me into a forever Mazda owner with how well he presented each vehicle I test-drove and how amazing Mazdas are. I am highly impressed with the company, dealership, salesman, and price!

What's that you say? You need a new Mazda. Well... zoom zoom your butt to Safford Brown Mazda in Chantilly! (Talk to Carlos Bonds!) I have a long history with Brown's Mazda and now Safford Brown Mazda. This is the sixth Mazda I have bought from the company (between Fairfax and Chantilly). I felt welcome and not cheated. I had a 2016 Mazda 3 with about 99k miles, and we decided to get something new. We drove a lot of cars from Tesla to Kia, but I keep looking to Mazda. After deciding I would get some type of new ... Read More

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Google - Nov 20, 2024

What's that you say? You need a new Mazda. Well... zoom zoom your butt to Safford Brown Mazda in Chantilly! (Talk to Carlos Bonds!) I have a long history with Brown's Mazda and now Safford Brown Mazda. This is the sixth Mazda I have bought from the company (between Fairfax and Chantilly). I felt welcome and not cheated. I had a 2016 Mazda 3 with about 99k miles, and we decided to get something new. We drove a lot of cars from Tesla to Kia, but I keep looking to Mazda. After deciding I would get some type of new Mazda 3, I used CarEdge's guides to get OTD prices from various dealerships as far as 500 miles away. The color scheme I wanted was not easy to find and Safford didn't have one. After getting the quotes, I went back to Safford and went over them with my sales guy (Carlos Bonds ... excellent) and his manager. I was puzzled about how some out the door prices could be so much more than others. They pointed out that the OTD prices of some probably did not include the destination fee and that this was a common tactic. Anyway, they went out of their way to get me one of these cars without my having to travel and I got a better OTD price than offered from the original dealship. But it's not just price since each deal can vary. It was the way I was treated. I was warmly greeted, helped with understanding each part of the purchase, learned new things about how the sales process works, and enjoyed the entire experience. In the end, I got a 2025 Mazda 3 Turbo Premium Plus with Metallic Grey exterior and Red interior. It is fun to drive, plenty fast, lots of gadgets, and works seamlessly with my phone. As an ending note, if you look at my reviews, I don't like to write bad reviews unless it's a particularly bad experience. Rather, I like to write good reviews to thank those who have helped me.

That are very efficient. Very nice facilities for clients waiting on repairs.

My initial review wasn't favorable and I haven't purchased from them, but Matt reached out to me to address my concerns. This effort is appreciated and I'll gladly my review to 4/5 stars. I deleted the review because Matt seemed genuine when reaching out to me.

I was shopping for cars and went to Safford Brown Mazda in Chantilly to test drive the Mazda CX50. Tyler Standifur was our knowledgeable Mazda representative. He easily shared his ample understanding of the features of Mazda CX50 and answered all my questions.

Michale, the salesman, is your guy! He negotiates with his boss in your position. He understands what you need and can help you. He is the buff guy with muscle and a mustache. He is really good-looking and friendly.

Nice environment and great experience!

Moved here from Florida and needed to get a front license plate put on. Mike Best was incredibly nice and got the job done in less than 10 minutes and free of charge! Ten out of ten experience! Highly recommend

I stopped in this dealership a couple of weeks ago with my wife to look at the new CX-90s. I was super impressed with both the car and salesman Nick who was very knowledgeable and friendly. I really appreciated his passion for Mazda and enjoyed working with him as he answered our questions, as we tried to determine which car to purchase. We ended up going with a different brand, but I would definitely reach out to Nick and check out Mazda the next time around.

I will always cherish the experience I had here buying my first car. Nick Shirley was the most genuine, knowledgeable, and funniest sales consultant. All of their staff were very friendly and professional. I highly recommend anyone to work with Nick as he made the process very transparent and an overall unforgettable experience.

As someone who has bought many new cars from various brands, I have to say that I was truly disappointed by the finance department here. The on-hand inventory selection 5/5, the sales person 5/5, the finance department 2/5.

This past Saturday I went into have my 2013 Mazda 6 serviced and start the process of test driving a new Cx-50. I was linked with Tyler Hovey. Tyler was very kind and open to helping me through this process. Without the normal salesman pressure, I left with a quote and time to think through alternative options. Coming back a week later, I set time with Tyler to discuss and move forward with a purchase. I was able to work with him and the team to get the best quote possible and not feel pressured to all the add ons All the ... Read More

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Google - Oct 15, 2024

This past Saturday I went into have my 2013 Mazda 6 serviced and start the process of test driving a new Cx-50. I was linked with Tyler Hovey. Tyler was very kind and open to helping me through this process. Without the normal salesman pressure, I left with a quote and time to think through alternative options. Coming back a week later, I set time with Tyler to discuss and move forward with a purchase. I was able to work with him and the team to get the best quote possible and not feel pressured to all the add ons All the members at Safford Brown Chantilly were helpful, straightforward and made a seem less process. I look forward to continuing to work with this team, have my car serviced and potential buy a new car in 10 years. Thanks Tyler and the Safford Brown Team.

Purchasing a car is not fun/incredibly stressful…BUT our salesman, Nick, made sure it was the best possible/easiest experience we could hope for. He was pleasant, professional, knowledgeable, and awesome to work with! We weren’t sure about purchasing a Mazda but we feel great about it now!

My husband and I stopped in a week ago just to take a look at a couple of cars to get a feel for what we wanted. We were greeted by Nick and he was absolutely amazing! He took his time with us and made sure we were satisfied. We talked & joked around and time flew by. We spent two hours in the dealership and it went by so quickly. Fast forward to this week. My husband sent Nick a car that we may be interested in from a nearby dealership. He made sure it was at Chantilly for ... Read More

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Google - Oct 12, 2024

My husband and I stopped in a week ago just to take a look at a couple of cars to get a feel for what we wanted. We were greeted by Nick and he was absolutely amazing! He took his time with us and made sure we were satisfied. We talked & joked around and time flew by. We spent two hours in the dealership and it went by so quickly. Fast forward to this week. My husband sent Nick a car that we may be interested in from a nearby dealership. He made sure it was at Chantilly for us to look at on Friday. He met with us Friday and again took the time with us and to hear our thoughts. We truly did appreciate everything and the time spent with us, especially when you are looking to make a big purchase.

I worked with Ian, Matt, Golboo to buy a Mazda 3 and they were all very transparent and informative. Best salesman and best place to buy a car. Super nice amenities and awesome customer service! Ask for Ian to buy your next car!!!

Great experience at this dealership everyone professional took the time to explain everything. Kevin Rodriguez also made our experience very pleasant.

I honestly had a great experience, the customer service was great will be coming again.

Had a great experience definitely will be back again!

Will be recommending all my friends and family here !

My daughter has been buying and having maintenance done at this location for a number of years. Every experience has been a positive one. She's annoyed that she had to move out of state and won't get to have her service done there but already plans to visit VA to trade in her car and lease a new one next year. She says it's worth the 13 hour drive. Special thanks to Carlos Bonds and John Gutierrez. Always very nice and very professional. Thanks guys!

Great staff in both service and sales, had a amazing experience I’m definitely bringing my Mazda back here

I recently had my car serviced with Christian, it was a routine oil change, but Christian went above and beyond, making me feel cared for and appreciated. Definitely ask for Christian when you come in!

I recently bought a Tundra platinum from this dealership. The Sales employee was named Ian, younger fella learning his way with sales, but did a fantastic job. I was 1.5 away. he sent me a video of the truck showed me all the little scratches etc the truck had; it is a 2017 so blemishes expected. After some dealing for a few weeks, I was able to reach a deal I felt good with. I paid for the truck cash, and honestly was not interested in a warranty. They did not push with it, but did ask if I was interested. because ... Read More

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Google - Oct 2, 2024

I recently bought a Tundra platinum from this dealership. The Sales employee was named Ian, younger fella learning his way with sales, but did a fantastic job. I was 1.5 away. he sent me a video of the truck showed me all the little scratches etc the truck had; it is a 2017 so blemishes expected. After some dealing for a few weeks, I was able to reach a deal I felt good with. I paid for the truck cash, and honestly was not interested in a warranty. They did not push with it, but did ask if I was interested. because I was already there, I let them give me the pitch, the price was so good on the warranty I could not turn it down, so I bought it as well. The finance manager I believe was named Jeff and Sales manager Peter. They did a good job as well. I was in and out less than 2 hours and that was with me test driving the truck for solid 20/30minutes. I came from PA. I would not hesitate to reach out to this team in the future. Good like Ian and team.... Lets help Ian sell 25 cars this month. Ask for him!!!

Michael Arevalo and his manager, John Gutierrez, were great to work with in helping me and my wife get her a new car. Michael was very personable and engaging and my wife and I enjoyed working with him. John was very reasonable in helping us come to terms that we could all agree on so I highly recommend working with them both. Troy Holt

I recently had an exceptional experience at the Mazda dealership and felt compelled to share. My 2016 Mazda CX-5 required both an engine and radiator replacement, and the service I received was nothing short of outstanding. From the moment I arrived, Natalie (in service dept) went above and beyond to ensure everything was handled smoothly. She was incredibly attentive, keeping me informed throughout the entire process and making sure all my concerns were addressed. Her professionalism and genuine care made a stressful situation much easier to manage. A huge thank you also goes to Alex, the master mechanic, whose quality repair ... Read More

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Google - Sep 9, 2024

I recently had an exceptional experience at the Mazda dealership and felt compelled to share. My 2016 Mazda CX-5 required both an engine and radiator replacement, and the service I received was nothing short of outstanding. From the moment I arrived, Natalie (in service dept) went above and beyond to ensure everything was handled smoothly. She was incredibly attentive, keeping me informed throughout the entire process and making sure all my concerns were addressed. Her professionalism and genuine care made a stressful situation much easier to manage. A huge thank you also goes to Alex, the master mechanic, whose quality repair work was truly impressive. The attention to detail and expertise he demonstrated were evident in the flawless performance of my car after the repairs. It's clear that Alex takes great pride in his work, and it shows. Overall, the team at this Mazda dealership exceeded my expectations in every way. I highly recommend their services to anyone in need of top-notch care for their vehicle. Thank you, Natalie and Alex, for making this such a positive experience!

Absolutely fantastic experience from the moment we stepped into Safford Brown Mazda Chantilly. As soon as we walked into the dealership, Daniel greeted us and made both myself and my partner feel right at home. Daniel made the entire process of buying her Mazda CX-30 smooth, stress-free, and enjoyable. Daniel was professional, knowledgeable, and genuinely cared about finding the perfect car for our needs. He took the time to answer all of our questions, walked us through every feature of the car, and was patient in making sure we were completely comfortable with our decision. What impressed us most was ... Read More

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Google - Sep 4, 2024

Absolutely fantastic experience from the moment we stepped into Safford Brown Mazda Chantilly. As soon as we walked into the dealership, Daniel greeted us and made both myself and my partner feel right at home. Daniel made the entire process of buying her Mazda CX-30 smooth, stress-free, and enjoyable. Daniel was professional, knowledgeable, and genuinely cared about finding the perfect car for our needs. He took the time to answer all of our questions, walked us through every feature of the car, and was patient in making sure we were completely comfortable with our decision. What impressed us most was how transparent Daniel was during the negotiations. There were no hidden surprises or pressure tactics—just honest, straightforward communication. He even went above and beyond to ensure that the entire paperwork process was quick and seamless, making what can often be a stressful day an absolute breeze. What really stood out was how Daniel and the team went above and beyond, staying after hours on Labor Day weekend to ensure everything was taken care of without making us feel rushed. When it came time to sort out the financing, Jeffery stepped in and made that part of the process just as seamless. He found us the best deal possible, explained everything clearly, and made the paperwork quick and easy. Even after a long holiday weekend, both Daniel and Jeffery kept the energy up and never made us feel like an inconvenience. If you and your partner are looking for a car salesman who is trustworthy, friendly, and fully committed to providing an exceptional buying experience, Daniel is your guy. Plus, the financing experience with Jeffery was just as amazing. We couldn’t be happier with our new Mazda CX-30, and we owe it all to this incredible team! Highly recommend.

I went to go buy a car. Tyler helped me out. He was absolutely wonderful. Incredibly patient and informative. I recommend asking for him if you are going to shop at this dealership. I had such a wonderful experience and would recommend all of my closest family and friends to see Tyler. The entire experience was awesome!

Tyler was a great help! Very knowledgable and patient with us. Helped us through the whole process and sold us a great car! Definitely recommend!!

Amazing staff! Nick and Matt were professional, genuine, knowledgable and made it easy. I have purchased several cars over the years and this dealership was the best I worked with. Highly recommend.

The process was painless, Tyler was my salesman and he was great! Everything was smooth and he made sure I'm happy with the car before buying it!

Had probably the best car-buying experience of my life today at Safford in Chantilly. The whole staff was amazingly knowledgeable and helpful, especially Tyler and Jeff. I showed up in my 14-year old Mazdaspeed3 and left super-happy in a 2024 Carbon Edition CX-5! Great test-drive experience, straight-forward selling approach. I'd give six stars if I could!

Just had a fantastic experience at Safford Brown Mazda! Daniel, our salesperson, was absolutely top-notch. From the moment we walked in, he was attentive, caring, and really took the time to understand what we were looking for. He made the entire process so easy and stress-free. We ended up going with a new 2024 CX-50. Daniel didn’t just hand over the keys and send us on our way—he went the extra mile to help us set up the Mazda app and made sure we were comfortable with all the features of our new car. His patience and willingness to ... Read More

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Google - Aug 23, 2024

Just had a fantastic experience at Safford Brown Mazda! Daniel, our salesperson, was absolutely top-notch. From the moment we walked in, he was attentive, caring, and really took the time to understand what we were looking for. He made the entire process so easy and stress-free. We ended up going with a new 2024 CX-50. Daniel didn’t just hand over the keys and send us on our way—he went the extra mile to help us set up the Mazda app and made sure we were comfortable with all the features of our new car. His patience and willingness to help really stood out, and it made a huge difference in our experience. Overall give the experience a 10/10 as a first time car buyer. If you’re thinking about getting a new car, definitely check out Safford Brown Mazda and ask for Daniel. They worked with us and truly provided us a great deal.

Alex F. was very kind, transparent, and patient as I bought my first car! He and his team were so easy to work with. Highly recommend this dealership!

Looking for a new car? Look no further than Safford Brown Mazda Chantilly. We stepped into the dealership and were greeted promptly by Alex. He showed us the CX-90 PHEV which is the car that we came to see, didn’t try to show us something different, and answered all our questions. Alex made a personal connection with us and at no time did we feel pressured to buy. He helped us to secure pricing within our budget with an incredible loan rate less than 1% for 60 months. During our car buying journey, we visited seven different dealerships to look at ... Read More

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Google - Aug 12, 2024

Looking for a new car? Look no further than Safford Brown Mazda Chantilly. We stepped into the dealership and were greeted promptly by Alex. He showed us the CX-90 PHEV which is the car that we came to see, didn’t try to show us something different, and answered all our questions. Alex made a personal connection with us and at no time did we feel pressured to buy. He helped us to secure pricing within our budget with an incredible loan rate less than 1% for 60 months. During our car buying journey, we visited seven different dealerships to look at various models of three-row SUVs before deciding to buy a vehicle from Safford Brown Mazda Chantilly. These are a few of the attributes that set this dealership apart from the others. • Alex was professional, knowledgeable, respectful, listened attentively, advocated on our behalf during negotiations, and anticipated our needs (e.g., grabbed the keys to the cars we were interested in looking inside and drive before heading to the vehicle). • There was a great selection of vehicles on the lot so we didn’t have to wait 15-30 minutes for a vehicle to come from a lot nearby. • Incredible financing incentives and willingness to negotiate because the salesperson doesn’t work on commission. Overall, we had a great car buying experience at Safford Brown Mazda Chantilly as Alex managed the big and small details. I would highly recommend this dealership and asking for Alex by name the next time that you are looking for a new car.

Just leased a 2024 CX-90! Worked with Alex Frederickson and he was fantastic! Explained all the features and deals I have available to me and would highly recommend this salesman to anyone interested in using this dealership! Goes above an beyond

Purchase went well but maintenance sucks. I have called, left messages and emails but no response. My vehicle was there for over a week; they said they fixed my light but it's not fixed. I live 2 and half hours away. Also when I called they act like I don't know what I'm talking about but I can read your invoice. Everyone was on point when I was purchasing the vehicle but after you not important.

Carlos (Service Rep) and Timmy (Master Tech) are wonderful! Let me set the stage by saying, “I am a female who walked into this dealer / repair shop solo”. I took my vehicle in because it was making a strange noise. Both Carlos and Timmy actually listened to my concern and then took the time and energy to ask questions and truly address my concern. Carlos actually went for a drive with me in my car until we heard the strange noise, then immediately spoke to Timmy. Timmy then drove the car by himself and within a few minutes figured out ... Read More

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Google - Jul 27, 2024

Carlos (Service Rep) and Timmy (Master Tech) are wonderful! Let me set the stage by saying, “I am a female who walked into this dealer / repair shop solo”. I took my vehicle in because it was making a strange noise. Both Carlos and Timmy actually listened to my concern and then took the time and energy to ask questions and truly address my concern. Carlos actually went for a drive with me in my car until we heard the strange noise, then immediately spoke to Timmy. Timmy then drove the car by himself and within a few minutes figured out the exact cause of the noise and fixed it! Before fixing it, he checked other systems to see if they were involved just to be on the safe side. Carlos then drove with me again to show me that the noise was gone and the problem was resolved! I cannot say enough about the customer service I received from both of these gentlemen. Timmy is extremely talented and a tremendous asset to this dealership. Carlos is very hard working and really cares about his customers. Thank you both for your time and attention to detail!

Tyler Hovey, is very knowledgeable, I stopped in and he helped me immediately by showing me how to operate all the bells and whistles in my CX-9, we set up apps and within seconds I have auto start! Tyler H, you rock! Stop by and see Tyler......

Visited the dealership with a relative who is in the market for a new vehicle. It’s a very nice facility, stands out amongst the other 3 or 4 we ventured to in the Chantilly area. The salesman didn’t look old enough to be working out an auto dealer; however, he was professional and knowledgeable enough to answer all our questions. My relative selected a vehicle of interest but there was only one in stock and not the preferred color. When stock opens up, I believe this will be where she’ll purchase from. Would highly recommend MAZDA.

We recently bought a car here and it was the best car buying experience either my husband or I have ever experienced. Every staff that we worked with was great but we spent most of the afternoon with Nick, who was super patient as we kept trying different cars. When we finally decided, it was a smooth process from there. Things we got: professionalism, friendliness, expertise. Things we didn't get: hard-sale or up-sale tactics. Once we switched to the finance manager, we also didn't get any sales pitches, just data to make informed choices. Nick definitely went above ... Read More

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Google - Jul 19, 2024

We recently bought a car here and it was the best car buying experience either my husband or I have ever experienced. Every staff that we worked with was great but we spent most of the afternoon with Nick, who was super patient as we kept trying different cars. When we finally decided, it was a smooth process from there. Things we got: professionalism, friendliness, expertise. Things we didn't get: hard-sale or up-sale tactics. Once we switched to the finance manager, we also didn't get any sales pitches, just data to make informed choices. Nick definitely went above and beyond to make sure we were happy, and I'll be telling anyone I know who's car shopping to keep this place in mind.

We had a great experience with Tyler Standifur at Safford Brown Mazda Chantilly. It was our first time buying a car and Tyler was incredibly patient and knowledgeable as he helped us navigate the car buying process. We would definitely recommend him!

Worked with Michael to buy a new car. He took time to answer all of our questions, was friendly, and helped us get a good deal on the car we wanted

Nice dealership just a long drive if you do not live nearby. I live in a very rural area and there are not many dealerships to choose from.

Listen, I am the most indecisive person in the world. I did not walk out the place with a new Mazda…I with my dream car 4Runner, but Tyler (brown Beard and Glasses) SOLD me the cx-5, I had very mixed feelings about it before. He is masterful when it comes to selling without pushing, on top of that he is honest, knows the finance side and is not your stereotypical salesman that keeps customers away from dealerships. If you want a comfortable time buying a new Mazda, ask for Tyler. He helped so much with test driving and is ... Read More

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Google - Jul 5, 2024

Listen, I am the most indecisive person in the world. I did not walk out the place with a new Mazda…I with my dream car 4Runner, but Tyler (brown Beard and Glasses) SOLD me the cx-5, I had very mixed feelings about it before. He is masterful when it comes to selling without pushing, on top of that he is honest, knows the finance side and is not your stereotypical salesman that keeps customers away from dealerships. If you want a comfortable time buying a new Mazda, ask for Tyler. He helped so much with test driving and is empathetic, patient to the needs of a customer. Definitely ask for Tyler, kid has a bright future.

I had a wonderful experience at Safford Brown Chantilly working with Alex Frederickson! I highly recommend visiting Alex! He was super knowledgeable and showed me every detail to get a whole picture of my potential future car. Thank you again Alex!

It was a long day, but truly couldn’t have asked for a better experience buying a car! Massive shout out to Josh

Alex was awesome, he was extremely knowledgeable and went above and beyond for us. Best car buying experience ever! Even the finance manager Jeff was great. No one pressured us into doing anything and that is exactly why this dealership stands above the rest. We will definitely purchase from them again. Thank you Alex and Mazda Chantilly Team! We love our New Mazda CX-5!!!!

We recently bought a new car from this dealer. When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well. We asked the dealer to correct it and they flatly refused. They claimed they can’t do anything about it and told us we would have to go to DMV ourselves to correct dealer mistakes -- at our own expense naturally. An absurd and disingenuous response since they must know it is impossible for us to do that. DMV’s rules are right ... Read More

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DealerRater - Jun 18, 2024

We recently bought a new car from this dealer. When they sent us our plates and registration, we spotted an error on the registration. That means there is at least one error on the title as well. We asked the dealer to correct it and they flatly refused. They claimed they can’t do anything about it and told us we would have to go to DMV ourselves to correct dealer mistakes -- at our own expense naturally. An absurd and disingenuous response since they must know it is impossible for us to do that. DMV’s rules are right there on the DMV website, and they clearly require turn-in of an existing title before DMV will issue a corrected one. We financed through the dealer, so we do not have the title. The dealer knows this. So we can do absolutely nothing at DMV to correct the title. We reminded the dealer of this and have heard only crickets since, verifying that their earlier offer to “assist” as we work with DMV ourselves was completely meaningless and insincere. If you want your vehicle title and registration to be accurate, don’t buy from this dealer. They seem to have no quality control, so they will likely get it wrong. They will not accept accountability and they won’t lift a finger to make things right.

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A huge shout out to Nick Shirley for all assistance and help yesterday with our purchase of the 2023 Mazda CX-9. Nick went above and beyond in helping us. He even drove us to the Fairfax location to pick up the vehicle for us. All other staff were great as well. All in all a great team that provided wonderful buying experience. Definitely going to buy our next vehicle here. Thank you guys.

We had a fantastic experience with Josh this weekend. He made a fairly tedious task into an enjoyable one. He is knowledgeable, helpful and very funny. We would definitely suggest him and Safford Brown Mazda Chantilly to anyone who is looking to purchase a car!

Bought a car from here back in December 2023. Our sales guy, Tyler H., (Wears glasses, give this guy a raise!!) was incredible. Had my fair share of encounters with salesmen in dealerships and they tend to completely ignore everything we say and just spout out their sales talk to sell. Tyler literally is the opposite of the stereotype. He is knowledgable, respectful, patient, invaluable and isn't at all pushy just for the sale. The guy truly knows the cars, and wants to assist with getting you what you need. 10/10 would recommend him to my friends and family. And nice ... Read More

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Google - Jun 5, 2024

Bought a car from here back in December 2023. Our sales guy, Tyler H., (Wears glasses, give this guy a raise!!) was incredible. Had my fair share of encounters with salesmen in dealerships and they tend to completely ignore everything we say and just spout out their sales talk to sell. Tyler literally is the opposite of the stereotype. He is knowledgable, respectful, patient, invaluable and isn't at all pushy just for the sale. The guy truly knows the cars, and wants to assist with getting you what you need. 10/10 would recommend him to my friends and family. And nice strangers online.

I recently had the opportunity to purchase a vehicle from Tyler H. at Mazda Chantilly. Tyler went above and beyond to ensure that I felt comfortable throughout the car buying process. He showed my wife and I all features associated with the vehicle, allowed for several test drives (e.g., on highway vs. local roads) to assuage concerns. He provided great service and went above and beyond to provide an excellent customer experience. I would highly recommend working with Tyler H. during your visit to Mazda Chantilly.

Good service but expensive. Overall my experience has been pretty good but the price prevents me from recommending this place. Expect to pay 2 to 4 times market cost. It's a shame because I like the videos they create.

I recently bought my Mercedes GLA from here. I am extremely satisfied with my purchase and grateful for the outstanding service provided by Carlos. He went above and beyond to ensure that I had smooth buying experience. His positivity was contagious, making the entire process enjoyable. Thank you Carlos!

Being a single female, it can be intimidating purchasing a vehicle but I felt very comfortable at this dealership. Daniel gave me so many options to look at, provided me with all the information I needed about the cars upfront, was very helpful and made me feel at ease. He knew the first time I visited the dealership I was at the beginning of my car purchasing journey so he wasn't pressury at all. He just wanted to get me all the information to allow me to make the most informed decision I could. He followed up appropriately and ... Read More

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Google - May 20, 2024

Being a single female, it can be intimidating purchasing a vehicle but I felt very comfortable at this dealership. Daniel gave me so many options to look at, provided me with all the information I needed about the cars upfront, was very helpful and made me feel at ease. He knew the first time I visited the dealership I was at the beginning of my car purchasing journey so he wasn't pressury at all. He just wanted to get me all the information to allow me to make the most informed decision I could. He followed up appropriately and allowed me lots of time for research and that made me want to come back and established trust. I felt very comfortable with all the salespeople I came in contact with. Though the financing piece took a long time, I was really happy with the options they provided me and the monthly payment we worked out. And I was really happy when I drove off in my new 2024 CX-5.

Just bought my dream car from here & Carlos Bonds made it possible! I highly recommend this dealership and will be back for my next vehicle! Ask for Carlos!

I recently purchased a Mazda CX-5 from Safford Brown Mazda Chantilly. I am very excited about my new car and glad I chose this Mazda dealership. The process was straightforward and efficient. Hewa was a fantastic resource and incredibly patient with my many questions. If he was not sure of an answer, he quickly found someone who was able to provide the information. Hewa encouraged me to test drive multiple versions of the CX-5 in order to ensure I was getting the car I wanted. The entire process did not take long and I was constantly updated as to what ... Read More

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Google - May 8, 2024

I recently purchased a Mazda CX-5 from Safford Brown Mazda Chantilly. I am very excited about my new car and glad I chose this Mazda dealership. The process was straightforward and efficient. Hewa was a fantastic resource and incredibly patient with my many questions. If he was not sure of an answer, he quickly found someone who was able to provide the information. Hewa encouraged me to test drive multiple versions of the CX-5 in order to ensure I was getting the car I wanted. The entire process did not take long and I was constantly updated as to what was happening throughout the process. The dealership facility was very nice. I have also used their service department in the past and would highly recommend as well.

I had a great experience buying a CX-5 here. Hewa helped me locate a somewhat rare trim and explained the various capabilities of the car. I had done a lot of research and still learned a bit from the test drive. It was not rushed at all. The negotiation process was straightforward/efficient and I felt as though I got a fair deal. The car had just arrived off of the truck and the team was able to get the necessary pre-delivery inspection and cleaning done in the same day. This saved me several extra trips which I was grateful ... Read More

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Google - May 4, 2024

I had a great experience buying a CX-5 here. Hewa helped me locate a somewhat rare trim and explained the various capabilities of the car. I had done a lot of research and still learned a bit from the test drive. It was not rushed at all. The negotiation process was straightforward/efficient and I felt as though I got a fair deal. The car had just arrived off of the truck and the team was able to get the necessary pre-delivery inspection and cleaning done in the same day. This saved me several extra trips which I was grateful for. Golboo in the finance office was efficient and explained the various add-ons in a non-pushy way. The transaction was finalized quickly. The entire process start to finish was only a few hours and overall very pleasant. The dealership facility was nice as well. I definitely recommend Safford Brown Mazda Chantilly if you are looking for a new Mazda.

Great experience getting an oil change and carwash

We had to buy a car because our only car was hit and totaled. It was a crazy stressful experience but Safford Brown Mazda made it a lot easier. We walked in on Friday probably 30 minutes before closing and were welcomed by Tyler Standifur. He was very kind and offered water or coffee upon entrance. He was new at the time (only a week, but he’s already made his first sale!) so we also sat down with Matt May (the manager). Matt goes above and beyond with showing us the car — he gives anecdotes about his own experience without ... Read More

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Google - Apr 7, 2024

We had to buy a car because our only car was hit and totaled. It was a crazy stressful experience but Safford Brown Mazda made it a lot easier. We walked in on Friday probably 30 minutes before closing and were welcomed by Tyler Standifur. He was very kind and offered water or coffee upon entrance. He was new at the time (only a week, but he’s already made his first sale!) so we also sat down with Matt May (the manager). Matt goes above and beyond with showing us the car — he gives anecdotes about his own experience without feeling like you’re being schmoozed. Tyler was also giving useful tidbits which was impressive for his short work experience (contrasts with other dealers we went to). This trip was just for us to get more information about different models so we could discuss and talk numbers at home. Before we left, Matt kindly notarized a document for us as we had brought up that we had trouble with that in conversation. On Saturday, we actually bought the car. We test drove the model and decided we liked it. We sat down with Tyler Hovey (different Tyler!). We sat down and negotiated numbers. He was great about going back and forth as well as giving us our space. He was clearly knowledgeable about the car and promotions. Overall, great experience. I didn’t feel pressured and it was a laidback time.

Exceptional friendly staff! This is our 2nd purchase in just over a year because of these awesome ppl. Starting with Alex (best sales person I've ever met), backed up by his awesome Sales Manager, Peter, and down to earth & humble GM, Matt. And I cannot say enough things about such a wonderful finance lady Golboo.

Had a great experience leasing a cx50 from Mazda Chantilly -- working with Alex in particular was fantastic. He certainly knows his cars and he was personable and easy work with. Everyone else at the dealership was great too!

Just purchased our CX-9 from here and could not have had a better experience. Michael held the car for us while we traveled to the dealership, worked to help us with our trade in, and answered all our questions. Our financing officer was personal yet professional and went above and beyond to get us the most for our money and ensure we left very pleased. The other team members even made sure our kids could enjoy Disney+ on the lounge TV while they waited. We left with the car we have been wanting, a full day of gas, best warranties ... Read More

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Google - Feb 8, 2024

Just purchased our CX-9 from here and could not have had a better experience. Michael held the car for us while we traveled to the dealership, worked to help us with our trade in, and answered all our questions. Our financing officer was personal yet professional and went above and beyond to get us the most for our money and ensure we left very pleased. The other team members even made sure our kids could enjoy Disney+ on the lounge TV while they waited. We left with the car we have been wanting, a full day of gas, best warranties we have found, and a very pleasant experience .

Awesome service department! Our car needed its torque converter replaced. It would take a week to get the part and do the work. During that time, my elderly father fell and broke his hip. My mother relies on him to transport her to chemotherapy. They live on the eastern shore. Add to it medical issues at the time with our daughter. We needed two cars. I called the manager and explained the situation. The car was made a priority, and we had it back early. This brought great relief to my parents and my wife. In addition, the car repair ... Read More

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Google - Feb 7, 2024

Awesome service department! Our car needed its torque converter replaced. It would take a week to get the part and do the work. During that time, my elderly father fell and broke his hip. My mother relies on him to transport her to chemotherapy. They live on the eastern shore. Add to it medical issues at the time with our daughter. We needed two cars. I called the manager and explained the situation. The car was made a priority, and we had it back early. This brought great relief to my parents and my wife. In addition, the car repair was done properly. I have nothing but praise and appreciation!

I chose the Mazda brand because of all it‘s advertised to be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was ... Read More

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DealerRater - Jan 27, 2024

I chose the Mazda brand because of all it‘s advertised to be. I should have researched this dealership better. Be prepared for ALL the sales tactics that give car salesmen a bad name. They give the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program. Our experience: - they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia). - though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted. - I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!! - this dealership did not honor the advertised veterans appreciation discount Beware! If you’re elderly, disabled, or just want to deal with honest people, don’t buy here. The showroom looks nice. They’ll appear friendly and pleasant, giving you all the gourmet coffee you want. Their sales practices are deliberate, dishonest, and deceitful.

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I came in here looking to buy a CX-50, and Kevin the sales rep went above and beyond to assist me. The entire staff was very accommodating as well and made my first solo car purchase a breeze. Highly recommend this location

Arrived with my wife to look at some Mazda Cx-50 and Cx-90. We are current owners of a Mazda 3 and love the car so far and wanted a upgrade. We were approached by Nick who was very attentive and kind to answering all our questions and provided exceptional service. Although the inventory did not permit us from purchasing what we wanted. We left feeling very confident in the decision in car choice we will be getting. Thank you Nick! For giving us your time and providing a unforgettable experience once agaun at Mazda

My husband and I ended up at Safford Brown Mazda after a person ran a light and hit my Honda CRV. We searched "best small to midsize 2024 suvs" before heading out, and the Mazda CX-50 inched out the Honda CRV for the first spot on one of the lists. I walked in thinking that this was just a stop on the way to the Honda dealership. (I've owned two now, and really love them.) We spoke briefly with Matt, the General Sales Mngr., and were kindly introduced to Michael A. He is sooo knowledgeable about their vehicles, ... Read More

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Google - Dec 29, 2023

My husband and I ended up at Safford Brown Mazda after a person ran a light and hit my Honda CRV. We searched "best small to midsize 2024 suvs" before heading out, and the Mazda CX-50 inched out the Honda CRV for the first spot on one of the lists. I walked in thinking that this was just a stop on the way to the Honda dealership. (I've owned two now, and really love them.) We spoke briefly with Matt, the General Sales Mngr., and were kindly introduced to Michael A. He is sooo knowledgeable about their vehicles, and frankly everyone else's' vehicles, and dealerships, and programs...I was really impressed by his wealth of knowledge. And if he didn't know, he didn't fake it, he just made it a point to find answers for us and let us know answers. We learned together. Having just been in an accident, I was frankly a little shock-ey about driving in general. He didn't know about the accident, but was still so kind, no pressure, just the facts and human kindness conversation. He talked me through the switches and buttons all new to me. Was patient with giving directions, and didn't mind at all with any hesitancy that I probably showed. I fell in love with the car on the showroom floor. It has wonderful safety features everywhere. Fits an average 5'4" person beautifully--and my husband at 6' really enjoys driving it too. It looks gorgeous, and has both a comfortable drive when following speed limits, but also some real power when you need to get out of the way of any unsafe situation. I love this car. And I am so thankful to Michael and his easy, kind, and knowledgeable sales style. He and Matt made the choice and the purchase experience such a pleasure. I look forward to working with Safford for the service of my Mazda to in the coming years. So grateful.

Employees are friendly and helpful!

From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus ... Read More

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Google - Dec 11, 2023

From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus was night and day. I immediately felt welcomed and genuinely cared for with no pressure from the salesman at Mazda. I love my new car and will forever be part of the Mazda family.

When shopping for a new car I consider dealer reviews/reputation as much as the price of the vehicle. Michael, Jeff, Samuel and Matt provided exceptional customer service, and exceeded my expectations. This was the easiest car buying experience I've ever had, by far. Very comfortable, no pressure environment. Thanks guys.

Highly recommend this location and its entire team if you're in the market for a Mazda. Just purchased a Mazda Certified 2019 Mazda6 Signature, a phenomenal car with low mileage and documented service through this dealership since almost new. Simi Odugbose is an outstanding Sales Consultant, and was prompt, forthright, and quick to answer and accommodate any questions I had through the test drive and negotiation process. Had a great conversation with Matt May, the General Sales Manager, about their business practices and philosophy, and they follow through on them all. Listed prices are the same regardless of financed vs. ... Read More

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Google - Dec 5, 2023

Highly recommend this location and its entire team if you're in the market for a Mazda. Just purchased a Mazda Certified 2019 Mazda6 Signature, a phenomenal car with low mileage and documented service through this dealership since almost new. Simi Odugbose is an outstanding Sales Consultant, and was prompt, forthright, and quick to answer and accommodate any questions I had through the test drive and negotiation process. Had a great conversation with Matt May, the General Sales Manager, about their business practices and philosophy, and they follow through on them all. Listed prices are the same regardless of financed vs. cash purchases, and add-ons or additional services are offered as zero-pressure choices, not mandatory additional charges for work already performed. This dealership was the last one I visited over several days of test-drives and negotiations in the area, and the experience and atmosphere they provide was COMPLETELY different. Their facilities represent the brand well, and are quiet, relaxed, and upscale. Their staff conduct themselves smartly, and pitch in seamlessly across all phases of the transaction. All in all, great representatives for Mazda as a whole, and Safford Brown as a dealer. I would recommend you start your car-buying process here- even if they don't have what you want, you'll be treated respectfully, and get some insight into what a well-run, ethical sales environment looks like.

Bought my CX5 here in 2016 and continue to come here for service. Great staff and always happy with quality of service from their technicians. I drive to this location instead of the Alexandria one bc service here is ALWAYS better. It's a hike from Annandale but worth it.

Had a stellar experience at the Mazda dealership, thanks to Joshua. He was patient, knowledgeable, and never pushy. Post-sale, when my vehicle needed an update after the shop was closed, Joshua's commitment shone through. He arranged for a tech still on the property to facilitate the update promptly. Kudos to Joshua and the who Mazda team who worked with me for their exceptional service! I will be happy to do business here in the future.

I bought my CX-5 in April 2023. Thank you, Mike, for your help! I chose a car, had a test drive, and got financing. I spent a few hours in the dealership and drove my new car home. I really appreciate everything the staff does here for the client. If you buy here, there is no need to go to DMV to register your car or get license plates. You get everything in the dealership! Also, I would like to say THANKS to the service team. It is a pleasure to work with you!

I recently purchased a new Mazda CX-90 PHEV from Carlos and Tyler. Carlos helped me build and order the vehicle, and he kept me updated throughout the 4 month wait. He did not even wait for me to reach out; he was excited for me and knew I would want to know about any progress being made ASAP. Upon delivery, Tyler went on a long test drive with me and spent over an hour going over all the details, specs, and options available and helping me configure it how I desired. His knowledge of the vehicle was very impressive considering it ... Read More

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Google - Nov 2, 2023

I recently purchased a new Mazda CX-90 PHEV from Carlos and Tyler. Carlos helped me build and order the vehicle, and he kept me updated throughout the 4 month wait. He did not even wait for me to reach out; he was excited for me and knew I would want to know about any progress being made ASAP. Upon delivery, Tyler went on a long test drive with me and spent over an hour going over all the details, specs, and options available and helping me configure it how I desired. His knowledge of the vehicle was very impressive considering it was one of the first CX-90 PHEV's at their dealership. Tyler also reached out weeks after taking the vehicle home to make sure I was happy with my purchase and helped answer some questions I had. I could not be happier with the customer service I received from Carlos and Tyler, and I highly recommend purchasing a vehicle from them!

Excellent service!!!!

My wife and I arrived at 9AM to test drive and purchase the 2024 CX50. We had done all our research so it was helpful for the SAFFORD Staff to help efficiently and with all their excellent experience. Tyler was very welcoming and understanding to our time restraint. Nick did an amazing job going through all the paperwork and financing as fast as humanly possible. By 9:20AM we were test driving the new car and by Noon we were done with all the financing and paperwork. At 12:30PM Tyler handed me the keys, installed our license plates and said, "thank ... Read More

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Google - Oct 3, 2023

My wife and I arrived at 9AM to test drive and purchase the 2024 CX50. We had done all our research so it was helpful for the SAFFORD Staff to help efficiently and with all their excellent experience. Tyler was very welcoming and understanding to our time restraint. Nick did an amazing job going through all the paperwork and financing as fast as humanly possible. By 9:20AM we were test driving the new car and by Noon we were done with all the financing and paperwork. At 12:30PM Tyler handed me the keys, installed our license plates and said, "thank you" and to call him if I/we have any questions. Now that is fast service! If we had more time, I would have waiting for more information about the new vehicle but since we did all our research, it just made the whole car buying experience better than I have ever had. Thank you Nick and Tyler for all your help. We will see you again.

I just picked up a brand new 2024 Mazda CX 5. Our sales representative Josh was amazing!!! He showed us all options and made sure we got exactly what we were looking for. The buying experience was great with no pressure at all. If you are ever looking to get a Mazda, look for Josh. He will take good care of you 🙂

Had a wonderful experience here! Michael was a fantastic sales associate who made the buying experience fun and comfortable. He answered all of my questions and brought in his management to further explain the buying process. He went the extra mile and ensured a price match from another dealer. Big thanks to Michael for helping me find the perfect car!

I just purchased a 24 CX-90 PHEV and was blown away by the quality, quietness, and feel this vehicle provides. Safford Brown Mazda was incredible to work with. ZERO pressure. Wonderful people. Very friendly people. Incredibly positive buying experience . I would not recommend anyone else. Carlos Bonds was my excellent sales rep and he worked wonders to find the right car. I have to say the entire dealership is incredible.

I booked my appointment at 9:00 am, when I showed up at 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t even started my car EVEN HAVING AN APPOINTMENT they processed every car behind me with no reason. When I spoke to Natalie and asked for explanation she responded rudely that you will be next without apologizing and the employer in front of her and behind me started talking to me without saying hello and apologizing he said ... Read More

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DealerRater - Aug 28, 2023

I booked my appointment at 9:00 am, when I showed up at 8:50 am I was told that I might wait an hour before they start my car i kindly said it’s ok. At exactly 11:18 am I came back to check they haven’t even started my car EVEN HAVING AN APPOINTMENT they processed every car behind me with no reason. When I spoke to Natalie and asked for explanation she responded rudely that you will be next without apologizing and the employer in front of her and behind me started talking to me without saying hello and apologizing he said straight and rudely : “No she told you we are going to start your car when we are ready “ it is unacceptable to talk to customer like that. They weren’t even apologetic for waiting 2h 18 min without even touching the car!!! I was treated unfairly by these 2 employees and I will never come back.

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Always have had a great experience at this location. Everyone is professional and polite. Communication has always been transparent and open. Clean and very open area to wait for your vehicle.

I worked with Alex as our salesman and Jeff as our financial manager. Both were great in giving us all of the necessary details and not trying to oversell the car/other options. Alex was awesome working with me on buying my new Mazda Cx-5 and I am really happy to join the Mazda family!!! Highly recommend Safford Brown Mazda Chantilly

Excellent service experience. Both service advisors are fantastic. Even the sales manager was helpful. Highly recommended dealer for MAZDA vehicles.

Josh was incredibly helpful! Answered all of our questions and helped us figure out which car we wanted. I would recommend going to him if you want to interact with someone calm, knowledgeable, and very personable!

Just picked up my new 2023 Mazda 3 Hatchback at Safford Brown Mazda in Chantilly, VA. This was our 2nd Mazda 3 at this dealership with sale representative, Carlos B. Carlos is fantastic to work with! He is friendly, knowledgeable about the product line, and client-focused! They are honest and don't play games. Before I drove off of the lot, Carlos hopped in the car with me to review all of the features of the car and helped me set up my driver preferences -- which I super appreciated! The car is beautiful inside and out, with a luxurious upscale feel. What ... Read More

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Google - Aug 11, 2023

Just picked up my new 2023 Mazda 3 Hatchback at Safford Brown Mazda in Chantilly, VA. This was our 2nd Mazda 3 at this dealership with sale representative, Carlos B. Carlos is fantastic to work with! He is friendly, knowledgeable about the product line, and client-focused! They are honest and don't play games. Before I drove off of the lot, Carlos hopped in the car with me to review all of the features of the car and helped me set up my driver preferences -- which I super appreciated! The car is beautiful inside and out, with a luxurious upscale feel. What a fantastic buy for this price point!