Customer Testimonials
Michael Arevalo and his manager, John Gutierrez, were great to work with in helping me and my wife get her a new car. Michael was very personable and engaging and my wife and I enjoyed working with him. John was very reasonable in helping us come to terms that we could all agree on so I highly recommend working with them both. Troy Holt
I recently had an exceptional experience at the Mazda dealership and felt compelled to share. My 2016 Mazda CX-5 required both an engine and radiator replacement, and the service I received was nothing short of outstanding. From the moment I arrived, Natalie (in service dept) went above and beyond to ensure everything was handled smoothly. She was incredibly attentive, keeping me informed throughout the entire process and making sure all my concerns were addressed. Her professionalism and genuine care made a stressful situation much easier to manage. A huge thank you also goes to Alex, the master mechanic, whose quality repair ...
Absolutely fantastic experience from the moment we stepped into Safford Brown Mazda Chantilly. As soon as we walked into the dealership, Daniel greeted us and made both myself and my partner feel right at home. Daniel made the entire process of buying her Mazda CX-30 smooth, stress-free, and enjoyable. Daniel was professional, knowledgeable, and genuinely cared about finding the perfect car for our needs. He took the time to answer all of our questions, walked us through every feature of the car, and was patient in making sure we were completely comfortable with our decision. What impressed us most was ...
I went to go buy a car. Tyler helped me out. He was absolutely wonderful. Incredibly patient and informative. I recommend asking for him if you are going to shop at this dealership. I had such a wonderful experience and would recommend all of my closest family and friends to see Tyler. The entire experience was awesome!
Tyler was a great help! Very knowledgable and patient with us. Helped us through the whole process and sold us a great car! Definitely recommend!!
Amazing staff! Nick and Matt were professional, genuine, knowledgable and made it easy. I have purchased several cars over the years and this dealership was the best I worked with. Highly recommend.
The process was painless, Tyler was my salesman and he was great! Everything was smooth and he made sure I'm happy with the car before buying it!
Had probably the best car-buying experience of my life today at Safford in Chantilly. The whole staff was amazingly knowledgeable and helpful, especially Tyler and Jeff. I showed up in my 14-year old Mazdaspeed3 and left super-happy in a 2024 Carbon Edition CX-5! Great test-drive experience, straight-forward selling approach. I'd give six stars if I could!
Just had a fantastic experience at Safford Brown Mazda! Daniel, our salesperson, was absolutely top-notch. From the moment we walked in, he was attentive, caring, and really took the time to understand what we were looking for. He made the entire process so easy and stress-free. We ended up going with a new 2024 CX-50. Daniel didn’t just hand over the keys and send us on our way—he went the extra mile to help us set up the Mazda app and made sure we were comfortable with all the features of our new car. His patience and willingness to ...
Alex F. was very kind, transparent, and patient as I bought my first car! He and his team were so easy to work with. Highly recommend this dealership!
I recently bought a Mazda CX-30 and had an amazing experience with Alex, the salesman. He was incredibly patient and took the time to truly understand my needs. Alex went above and beyond to make my request possible, and his dedication made the entire process smooth and stress-free. Highly recommend!
Looking for a new car? Look no further than Safford Brown Mazda Chantilly. We stepped into the dealership and were greeted promptly by Alex. He showed us the CX-90 PHEV which is the car that we came to see, didn’t try to show us something different, and answered all our questions. Alex made a personal connection with us and at no time did we feel pressured to buy. He helped us to secure pricing within our budget with an incredible loan rate less than 1% for 60 months. During our car buying journey, we visited seven different dealerships to look at ...
Just leased a 2024 CX-90! Worked with Alex Frederickson and he was fantastic! Explained all the features and deals I have available to me and would highly recommend this salesman to anyone interested in using this dealership! Goes above an beyond
Carlos (Service Rep) and Timmy (Master Tech) are wonderful! Let me set the stage by saying, “I am a female who walked into this dealer / repair shop solo”. I took my vehicle in because it was making a strange noise. Both Carlos and Timmy actually listened to my concern and then took the time and energy to ask questions and truly address my concern. Carlos actually went for a drive with me in my car until we heard the strange noise, then immediately spoke to Timmy. Timmy then drove the car by himself and within a few minutes figured out ...
Tyler Hovey, is very knowledgeable, I stopped in and he helped me immediately by showing me how to operate all the bells and whistles in my CX-9, we set up apps and within seconds I have auto start! Tyler H, you rock! Stop by and see Tyler......
Visited the dealership with a relative who is in the market for a new vehicle. It’s a very nice facility, stands out amongst the other 3 or 4 we ventured to in the Chantilly area. The salesman didn’t look old enough to be working out an auto dealer; however, he was professional and knowledgeable enough to answer all our questions. My relative selected a vehicle of interest but there was only one in stock and not the preferred color. When stock opens up, I believe this will be where she’ll purchase from. Would highly recommend MAZDA.
We recently bought a car here and it was the best car buying experience either my husband or I have ever experienced. Every staff that we worked with was great but we spent most of the afternoon with Nick, who was super patient as we kept trying different cars. When we finally decided, it was a smooth process from there. Things we got: professionalism, friendliness, expertise. Things we didn't get: hard-sale or up-sale tactics. Once we switched to the finance manager, we also didn't get any sales pitches, just data to make informed choices. Nick definitely went above ...
We had a great experience with Tyler Standifur at Safford Brown Mazda Chantilly. It was our first time buying a car and Tyler was incredibly patient and knowledgeable as he helped us navigate the car buying process. We would definitely recommend him!
Worked with Michael to buy a new car. He took time to answer all of our questions, was friendly, and helped us get a good deal on the car we wanted
Nice dealership just a long drive if you do not live nearby. I live in a very rural area and there are not many dealerships to choose from.
Listen, I am the most indecisive person in the world. I did not walk out the place with a new Mazda…I with my dream car 4Runner, but Tyler (brown Beard and Glasses) SOLD me the cx-5, I had very mixed feelings about it before. He is masterful when it comes to selling without pushing, on top of that he is honest, knows the finance side and is not your stereotypical salesman that keeps customers away from dealerships. If you want a comfortable time buying a new Mazda, ask for Tyler. He helped so much with test driving and is ...
I had a wonderful experience at Safford Brown Chantilly working with Alex Frederickson! I highly recommend visiting Alex! He was super knowledgeable and showed me every detail to get a whole picture of my potential future car. Thank you again Alex!
It was a long day, but truly couldn’t have asked for a better experience buying a car! Massive shout out to Josh
Alex was awesome, he was extremely knowledgeable and went above and beyond for us. Best car buying experience ever! Even the finance manager Jeff was great. No one pressured us into doing anything and that is exactly why this dealership stands above the rest. We will definitely purchase from them again. Thank you Alex and Mazda Chantilly Team! We love our New Mazda CX-5!!!!
A huge shout out to Nick Shirley for all assistance and help yesterday with our purchase of the 2023 Mazda CX-9. Nick went above and beyond in helping us. He even drove us to the Fairfax location to pick up the vehicle for us. All other staff were great as well. All in all a great team that provided wonderful buying experience. Definitely going to buy our next vehicle here. Thank you guys.
We had a fantastic experience with Josh this weekend. He made a fairly tedious task into an enjoyable one. He is knowledgeable, helpful and very funny. We would definitely suggest him and Safford Brown Mazda Chantilly to anyone who is looking to purchase a car!
Bought a car from here back in December 2023. Our sales guy, Tyler H., (Wears glasses, give this guy a raise!!) was incredible. Had my fair share of encounters with salesmen in dealerships and they tend to completely ignore everything we say and just spout out their sales talk to sell. Tyler literally is the opposite of the stereotype. He is knowledgable, respectful, patient, invaluable and isn't at all pushy just for the sale. The guy truly knows the cars, and wants to assist with getting you what you need. 10/10 would recommend him to my friends and family. And nice ...
I recently had the opportunity to purchase a vehicle from Tyler H. at Mazda Chantilly. Tyler went above and beyond to ensure that I felt comfortable throughout the car buying process. He showed my wife and I all features associated with the vehicle, allowed for several test drives (e.g., on highway vs. local roads) to assuage concerns. He provided great service and went above and beyond to provide an excellent customer experience. I would highly recommend working with Tyler H. during your visit to Mazda Chantilly.
I recently bought my Mercedes GLA from here. I am extremely satisfied with my purchase and grateful for the outstanding service provided by Carlos. He went above and beyond to ensure that I had smooth buying experience. His positivity was contagious, making the entire process enjoyable. Thank you Carlos!
Being a single female, it can be intimidating purchasing a vehicle but I felt very comfortable at this dealership. Daniel gave me so many options to look at, provided me with all the information I needed about the cars upfront, was very helpful and made me feel at ease. He knew the first time I visited the dealership I was at the beginning of my car purchasing journey so he wasn't pressury at all. He just wanted to get me all the information to allow me to make the most informed decision I could. He followed up appropriately and ...
Just bought my dream car from here & Carlos Bonds made it possible! I highly recommend this dealership and will be back for my next vehicle! Ask for Carlos!
I recently purchased a Mazda CX-5 from Safford Brown Mazda Chantilly. I am very excited about my new car and glad I chose this Mazda dealership. The process was straightforward and efficient. Hewa was a fantastic resource and incredibly patient with my many questions. If he was not sure of an answer, he quickly found someone who was able to provide the information. Hewa encouraged me to test drive multiple versions of the CX-5 in order to ensure I was getting the car I wanted. The entire process did not take long and I was constantly updated as to what ...
I had a great experience buying a CX-5 here. Hewa helped me locate a somewhat rare trim and explained the various capabilities of the car. I had done a lot of research and still learned a bit from the test drive. It was not rushed at all. The negotiation process was straightforward/efficient and I felt as though I got a fair deal. The car had just arrived off of the truck and the team was able to get the necessary pre-delivery inspection and cleaning done in the same day. This saved me several extra trips which I was grateful ...
Great experience getting an oil change and carwash
We had to buy a car because our only car was hit and totaled. It was a crazy stressful experience but Safford Brown Mazda made it a lot easier. We walked in on Friday probably 30 minutes before closing and were welcomed by Tyler Standifur. He was very kind and offered water or coffee upon entrance. He was new at the time (only a week, but he’s already made his first sale!) so we also sat down with Matt May (the manager). Matt goes above and beyond with showing us the car — he gives anecdotes about his own experience without ...
Exceptional friendly staff! This is our 2nd purchase in just over a year because of these awesome ppl. Starting with Alex (best sales person I've ever met), backed up by his awesome Sales Manager, Peter, and down to earth & humble GM, Matt. And I cannot say enough things about such a wonderful finance lady Golboo.
Had a great experience leasing a cx50 from Mazda Chantilly -- working with Alex in particular was fantastic. He certainly knows his cars and he was personable and easy work with. Everyone else at the dealership was great too!
Just purchased our CX-9 from here and could not have had a better experience. Michael held the car for us while we traveled to the dealership, worked to help us with our trade in, and answered all our questions. Our financing officer was personal yet professional and went above and beyond to get us the most for our money and ensure we left very pleased. The other team members even made sure our kids could enjoy Disney+ on the lounge TV while they waited. We left with the car we have been wanting, a full day of gas, best warranties ...
Awesome service department! Our car needed its torque converter replaced. It would take a week to get the part and do the work. During that time, my elderly father fell and broke his hip. My mother relies on him to transport her to chemotherapy. They live on the eastern shore. Add to it medical issues at the time with our daughter. We needed two cars. I called the manager and explained the situation. The car was made a priority, and we had it back early. This brought great relief to my parents and my wife. In addition, the car repair ...
I came in here looking to buy a CX-50, and Kevin the sales rep went above and beyond to assist me. The entire staff was very accommodating as well and made my first solo car purchase a breeze. Highly recommend this location
Arrived with my wife to look at some Mazda Cx-50 and Cx-90. We are current owners of a Mazda 3 and love the car so far and wanted a upgrade. We were approached by Nick who was very attentive and kind to answering all our questions and provided exceptional service. Although the inventory did not permit us from purchasing what we wanted. We left feeling very confident in the decision in car choice we will be getting. Thank you Nick! For giving us your time and providing a unforgettable experience once agaun at Mazda
My husband and I ended up at Safford Brown Mazda after a person ran a light and hit my Honda CRV. We searched "best small to midsize 2024 suvs" before heading out, and the Mazda CX-50 inched out the Honda CRV for the first spot on one of the lists. I walked in thinking that this was just a stop on the way to the Honda dealership. (I've owned two now, and really love them.) We spoke briefly with Matt, the General Sales Mngr., and were kindly introduced to Michael A. He is sooo knowledgeable about their vehicles, ...
Employees are friendly and helpful!
From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus ...
When shopping for a new car I consider dealer reviews/reputation as much as the price of the vehicle. Michael, Jeff, Samuel and Matt provided exceptional customer service, and exceeded my expectations. This was the easiest car buying experience I've ever had, by far. Very comfortable, no pressure environment. Thanks guys.
Highly recommend this location and its entire team if you're in the market for a Mazda. Just purchased a Mazda Certified 2019 Mazda6 Signature, a phenomenal car with low mileage and documented service through this dealership since almost new. Simi Odugbose is an outstanding Sales Consultant, and was prompt, forthright, and quick to answer and accommodate any questions I had through the test drive and negotiation process. Had a great conversation with Matt May, the General Sales Manager, about their business practices and philosophy, and they follow through on them all. Listed prices are the same regardless of financed vs. ...
Bought my CX5 here in 2016 and continue to come here for service. Great staff and always happy with quality of service from their technicians. I drive to this location instead of the Alexandria one bc service here is ALWAYS better. It's a hike from Annandale but worth it.
Had a stellar experience at the Mazda dealership, thanks to Joshua. He was patient, knowledgeable, and never pushy. Post-sale, when my vehicle needed an update after the shop was closed, Joshua's commitment shone through. He arranged for a tech still on the property to facilitate the update promptly. Kudos to Joshua and the who Mazda team who worked with me for their exceptional service! I will be happy to do business here in the future.
I bought my CX-5 in April 2023. Thank you, Mike, for your help! I chose a car, had a test drive, and got financing. I spent a few hours in the dealership and drove my new car home. I really appreciate everything the staff does here for the client. If you buy here, there is no need to go to DMV to register your car or get license plates. You get everything in the dealership! Also, I would like to say THANKS to the service team. It is a pleasure to work with you!
I recently purchased a new Mazda CX-90 PHEV from Carlos and Tyler. Carlos helped me build and order the vehicle, and he kept me updated throughout the 4 month wait. He did not even wait for me to reach out; he was excited for me and knew I would want to know about any progress being made ASAP. Upon delivery, Tyler went on a long test drive with me and spent over an hour going over all the details, specs, and options available and helping me configure it how I desired. His knowledge of the vehicle was very impressive considering it ...
Excellent service!!!!
My wife and I arrived at 9AM to test drive and purchase the 2024 CX50. We had done all our research so it was helpful for the SAFFORD Staff to help efficiently and with all their excellent experience. Tyler was very welcoming and understanding to our time restraint. Nick did an amazing job going through all the paperwork and financing as fast as humanly possible. By 9:20AM we were test driving the new car and by Noon we were done with all the financing and paperwork. At 12:30PM Tyler handed me the keys, installed our license plates and said, "thank ...
I just picked up a brand new 2024 Mazda CX 5. Our sales representative Josh was amazing!!! He showed us all options and made sure we got exactly what we were looking for. The buying experience was great with no pressure at all. If you are ever looking to get a Mazda, look for Josh. He will take good care of you 🙂
Had a wonderful experience here! Michael was a fantastic sales associate who made the buying experience fun and comfortable. He answered all of my questions and brought in his management to further explain the buying process. He went the extra mile and ensured a price match from another dealer. Big thanks to Michael for helping me find the perfect car!
I just purchased a 24 CX-90 PHEV and was blown away by the quality, quietness, and feel this vehicle provides. Safford Brown Mazda was incredible to work with. ZERO pressure. Wonderful people. Very friendly people. Incredibly positive buying experience . I would not recommend anyone else. Carlos Bonds was my excellent sales rep and he worked wonders to find the right car. I have to say the entire dealership is incredible.
Always have had a great experience at this location. Everyone is professional and polite. Communication has always been transparent and open. Clean and very open area to wait for your vehicle.
I worked with Alex as our salesman and Jeff as our financial manager. Both were great in giving us all of the necessary details and not trying to oversell the car/other options. Alex was awesome working with me on buying my new Mazda Cx-5 and I am really happy to join the Mazda family!!! Highly recommend Safford Brown Mazda Chantilly
Excellent service experience. Both service advisors are fantastic. Even the sales manager was helpful. Highly recommended dealer for MAZDA vehicles.
Josh was incredibly helpful! Answered all of our questions and helped us figure out which car we wanted. I would recommend going to him if you want to interact with someone calm, knowledgeable, and very personable!
Just picked up my new 2023 Mazda 3 Hatchback at Safford Brown Mazda in Chantilly, VA. This was our 2nd Mazda 3 at this dealership with sale representative, Carlos B. Carlos is fantastic to work with! He is friendly, knowledgeable about the product line, and client-focused! They are honest and don't play games. Before I drove off of the lot, Carlos hopped in the car with me to review all of the features of the car and helped me set up my driver preferences -- which I super appreciated! The car is beautiful inside and out, with a luxurious upscale feel. What ...
Came here for VA safety inspection for my Mazda. Austin helped with the check in. He was friendly and helpful. He gave a time estimate for the work to be done and offered a car wash and vacuum free of charge. The car wash is supposedly a hand wash so convertibles are ok. Waiting area has a TV that was streaming Disney Plus. There is a coffee machine and free WiFi. Car was finished 30 min ahead of the estimate and I got out of there after a quick payment. I also saw they had a brochure for a video service ...
Great experience here. I came in looking for a CE Mazda CX-5 and this dealer was able to provide me with that perfect car. Can't say enough good things about Michael and the rest of the team. He made it so easy and was extremely knowledgable about the vehicle. Finance manager Jeff was also a pleasure to work with. There was a simple mistake in the paperwork and I did not notice til after the fact. I called Jeff up and he was able to provide me with a new contract. No issues and I was in and out ...
Test drove, and later purchased, a 2014 Honda Accord. Vehicle in amazing shape and customer service is excellent! Communication, effort, and treatment from Josh (product specialist) and especially Peter (manager) was over the top! By far the best service we ever have experienced. This dealership bent over backwards to help us, and we highly recommend!
Great dealer! We went to see some options to buy a car, Michael greeted us immediately and started answering all our questions and concerns about our needs. They have good stock in the lot, and we checked a few of them, tried them, and helped us to make a decision. Something I really liked was that there was no pressure at all from the associate. He let us think about it. Left us alone for a few minutes, and after a good conversation, we left with a brand new car. Thank you, Michael. You made it so easy. Your financial ...
These guys are great! Sam, John, Mike, Nick, Peter, and Jeff! I can’t thank you guys enough for your excellent customer service to help me buy my daughter a car for college!
We had another great experience buying our second Mazda at this dealership. Kevin was courteous, responsive and quite helpful. Entire team up to management and financial departments were easy to work with and did their best to give us all the discounts they could. Matt was very genuine and we felt at ease working with him. We also had a very good experience with Jeff from finance. We sincerely highly recommend this dealership.
I purchased a certified pre-owned 2020 Mazda CX-5 Grand Touring at this dealership. It was an excellent buying experience from start to finish. The sales associate I dealt with, Sam Velasco, was great to work with; he was pleasant, knowledgeable, responsive and totally transparent in his dealings with me. I also want to mention that Peter Friedman, the head of pre-owned sales was top-notch in every respect. I've been buying cars for 50 years, and these folks made this the easiest, most pleasant car-buying experience I've had yet.
I love coming here. Getting the maintenance package was the smartest thing I ever did. They make me feel like part of the Mazda family.
Recently bought a CX-5 Carbon Edition here. The quality of service my family and I received from Nick (Product Specialist) and Tyler (Business Manager) is top notch! Nick was thorough and knowledgeable. He was able to help me decide as to which vehicle suited our needs. Tyler handled the finance side very well and we walked out happy with our package deal. We appreciate their patience in answering all of our questions and guiding us through the process. They were helpful and accommodating so our time there was both pleasant and stress-free. I highly recommend this dealership and to go ...
Very professional and helpful. Matt and John and amazing sales team . 👍👍
Thank you Matt. Problem solved. At full satisfaction.
I bought my first car and I can say I had the best experience. Carlos was very nice, knowledgeable, and patient. He help me to find a car that would fit my needs and budget. Just amazing. I would highly recommend to friends and family and will go back when I need to buy another car. The team was respectful and nice. Thank you Safford Brown's Chantilly Mazda! You guys are awesome.
Highly recommend Allen in parts, very easy to work with. Thank you!
Everyone is always so helpful and kind!
They did a pre-purchase inspection on a used vehicle for me, and they were very thorough. My service advisor, Brittany, was professional, knowledgeable, patient, and helpful. They even provided an online video highlighting the issues in the car and provided a detailed quote for how much the needed repairs would cost. I was very happy with my experience both times I’ve talked with them.
Daniel and Matt were really helpful throughout the process of test driving and finalizing the car. They were very considerate about the time crunch I was under and helped have everything ready before I drove off with the car from the lot. I would highly recommend working with Stafford Brown Mazda dealership in Chantilly VA.
We called to have a vehicle held for us (driving from about 1.5~ hours away). They are honorable and held it, and we really appreciate this because dealers before this sold the car while we were in route. Our sales, Mike, he was excitable, very thorough in explaining our used vehicle, and very personable with us and our 16 month old daughter. Compliments to him. Our finance, Jeff, he is a very kind gentleman. He was very considerate, made us feel right at home, and made sure we signed into a deal we felt confident with (considering the crazy market right now, ...
I had an excellent experience with Brittany, who went above and beyond to accommodate our request for vehicle service on short notice. Despite feeling a bit intimidated by my height and other physical characteristics, Brittany provided exceptional customer service that exceeded our expectations. I would definitely consider utilizing their services again in the future. Thank you, Brittany, for your professionalism and dedication to customer satisfaction.
Very friendly staff. Easiest car purchase I've made thus far. Highly recommend.
Carlos Bonds was awesome! Very knowledgable, and just an all around great guy. If you are looking for a car, seek him out.
Great sales experience awesome great service. if your looking for the best of the best I think this is it. Knowledgeable and non-pressured it’s all about 3 things people are looking for product, presentation, and customer service. If I could give it a 6 star I would.
Good customer service
I had an amazing buying experience! I emailed in an inquiry and was able to test drive the next day. The staff was very friendly. Recommending everyone I know!
I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!
They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.
Very clean and professional dealership. I called ahead to check on inventory - salesman had two cars prepared for me when I arrived. We negotiated a fair price and I was very happy with the experience.
Daniel asked the right questions and understood what type of vehicle I was looking for and didn't try to force the sail he actually made it easy.
I was relocating for work and haven’t had a car in a decade so the new car experience had some obstacles. The team at Brown’s were / are fantastic to manage everything in partnership!
Carlos did an amazing job. I love our new CX-30. He took the time to make sure we knew everything about Mazda and the CX-30. It is a real fun car.
Matt and Carlos were amazing! My wife and I knew the Cx-5 was the perfect car for us and the way Matt handled the transaction was soo straightforward, simple and painless. Got a great price, Carlos came by with the car and paper work to our house and we could not be happier with the process. I suspect Carlos knows more about these cars than the guys (robots?) that built it! The home delivery is the new way to buy a car and I would'nt do it any other way, and I would not buy a car from anyone ...